Privacy Policy

Katherine Matthews Naturopathic Clinic

 
 
 

At Katherine Matthews we respect the privacy of our website users and are committed to protecting your security and privacy. This statement details the steps we take to protect your personal information when you visit our website. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. 

Enforcement and Your Consent of the privacy statement. 

By using our site, you consent to our privacy policy and uses of information described in our privacy policy. If you have questions regarding this statement or our handling of your personal information, please contact us. We aim to address your concern and strive to reach a satisfactory resolution.

 

The information we collect:

If you are just browsing the website you can visit without leaving any personal information and visit anonymously. On certain pages we may ask for your personal information to carry out a service or transaction you have requested.

We may collect information from you if the following cases however is not limited too:

  • Subscribe to a newsletter

  • Order a product

  • Book  a consultation

  • Email an enquiry  

  • Register for a program

The personal information we collect may include:

  • contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;

  • information about your company, and job function;

  • your e-mail marketing preferences;

  • financial information (including credit card or account information);

  • information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive certain products;

  • inquiries about and orders for our products and services;

  • information that assists us in identifying the products and services that best meet your requirements;

  • program registration information; and

  • feedback from you about our website and our products and services generally.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.

 

Our use of information

Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, which includes but is not limited too:  providing information on Katherine Matthews’ products, registering purchased products, processing product orders, handling return requests , improving products or services, and improving the website. 

In order to offer you a consistent experience in your interactions with Katherine Matthews the  information collected by our website may be combined with information we collect by other means.

Purchasing products

To process transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

Customer service

To personalise your experience your  information helps us to better respond to your individual needs and support your customer service requests. 

Email communications

To send periodic emails, the email address you provide for order processing, or sign up to for the newsletter will be used to send you information and updates. If you decide to opt-in to our mailing list, you will receive emails that may include news pertaining to Katherine Matthews business, updates, related product or service information, etc.

When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. 

 

Protection of your information and disclosure

Except as described below, personal information you provide to Katherine Matthews through our website will not be shared outside of Katherine Matthews business without your permission.

We use a variety of security measures to maintain the safety of your personal information when you place an order or fill out an online form. For example, we store the personal information you provide on computer systems with limited access. 

We offer the use of a secure server. After a transaction, your private information will not be stored on our servers.

Disclosure in connection with transactions

In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfilment.

Disclosure for other reasons

 We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

Disclose any information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or providing our services to you, so long as those parties agree to keep this information confidential. 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

At our discretion, we may include or offer third party products or services on our Website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We try to link to sites that contain our high standards and respect for privacy, therefore welcome any feedback about these sites. 

Our use of cookies and web beacons

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Our use of web analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page with the date the changes occurred on. 

This policy was last modified on 06/04/20
If you have any questions regarding the privacy policy for this Website please contact enquiry@katherinematthews.co.nz.